Privacy Policy

1. Scope

This Privacy Policy describes how Model Signal collects, uses, stores, and protects personal data when you visit vigilantvoices.com, contact us, request demos, or use Vigilant Voices services where Model Signal is the data controller.

For customer-managed enterprise deployments, customers may act as controller for their own data and users under their contracts with us.

2. Data We Collect

• Contact and identity data: name, company, work email, and role when you submit forms or contact us.
• Account and service data: authentication identifiers, product configuration details, and support metadata.
• Usage and technical data: IP address, browser/device details, timestamps, logs, and diagnostics.
• User-provided content: prompts, files, and messages you choose to submit through our tools.
• Communication data: inquiry details and correspondence with our team.

3. How We Use Data

• Provide, operate, secure, and improve Vigilant Voices and related services.
• Respond to requests, demos, and support tickets.
• Detect abuse, prevent fraud, and investigate security incidents.
• Comply with legal obligations and enforce contractual rights.
• Communicate product updates, operational notices, and relevant marketing (where permitted).

4. AI-Specific Data Handling

• We design Vigilant Voices for private, enterprise-controlled deployments whenever possible.
• Customer data can be processed within customer-selected environments and boundaries based on deployment model.
• We apply least-privilege access controls and operational safeguards for data handling.
• Unless explicitly agreed in writing, customer content is not used for generalized third-party model training.

5. Data Sharing

We do not sell personal data. We may disclose data only in the following situations:

• Trusted subprocessors and vendors that help us deliver our services.
• Affiliates under common control for legitimate business operations.
• Legal and regulatory compliance, dispute handling, or rights protection.
• Corporate transactions such as merger, acquisition, or asset transfer.

6. Retention

We retain personal data only as long as required for service delivery, security, legal obligations, and legitimate business purposes. Retention duration depends on the data type, sensitivity, contractual commitments, and legal requirements.

7. Security

We use administrative, technical, and organizational safeguards to protect personal data, including access controls, encryption in transit where appropriate, monitoring, and incident response processes.

No method of transmission or storage is completely risk free, but we continuously improve our controls and procedures.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. You may also opt out of marketing communications at any time.

To submit a privacy request: privacy@vigilantvoices.com.

9. Cookies and Analytics

We may use cookies or similar technologies for core website functionality, analytics, security, and performance improvements. You can control cookies in your browser settings.

10. International Transfers

Where cross-border data transfers occur, we use appropriate safeguards as required by applicable law and contractual commitments.

11. Children's Privacy

Our services are intended for business and professional use and are not directed to children under 13 (or the minimum age required by local law).

12. Policy Updates

We may update this Privacy Policy periodically. Material updates will be reflected on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or data handling practices, contact:

Model Signal / Vigilant Voices

San Francisco, CA

Email: privacy@vigilantvoices.com or hello@vigilantvoices.com